Skip to content
My account Cart 0

Shipping and Delivery Policy

Last Updated: January 22, 2026

1. Introduction

This Shipping and Delivery Policy outlines how WittySprout delivers products to our customers. We are committed to providing reliable and transparent shipping services.

Company Information:

  • Company: CAMPE EOOD
  • Registration Number: 202887962
  • Address: zh.k. Lyulin, bl. 711, fl. 6, ap. 36, Sofia 1324, Bulgaria
  • Contact: heretohelp@wittysprout.eu

2. Shipping Destinations

2.1 Where We Ship

We currently offer shipping to:

  • Bulgaria: All regions
  • European Union: All EU member states

2.2 Restricted Locations

We are unable to deliver to:

  • PO boxes
  • Military addresses (APO/FPO)
  • Certain remote or rural areas (limitations will be shown at checkout)

If your address is not supported at checkout, please contact us at hello@wittysprout.eu to explore alternative solutions.

3. Shipping Carriers

We partner with reliable courier services:

3.1 Speedy

  • Domestic (Bulgaria) and international EU deliveries
  • Tracking available
  • Signature required for delivery
  • Website: www.speedy.bg

3.2 Direx

  • Domestic (Bulgaria) and international EU deliveries
  • Tracking available
  • Signature required for delivery
  • Website: www.direx.bg

Note: The carrier is selected based on your location, package size, and fastest available service. You cannot choose a specific carrier, but both provide reliable service.

4. Shipping Costs

4.1 How Shipping is Calculated

Shipping costs are calculated automatically at checkout based on:

  • Destination country and region
  • Package weight and dimensions
  • Selected shipping method (if options are available)

4.2 Viewing Shipping Costs

You will see the exact shipping cost:

  • In your shopping cart
  • At checkout before completing your order
  • In your order confirmation email

4.3 Free Shipping

We currently do not offer free shipping as a standard option. Special promotions may include free shipping—these will be clearly advertised on our Website.

4.4 Multiple Items

  • All items in a single order are shipped together when possible
  • You pay shipping once per order, not per item
  • If items must ship separately, we will contact you

5. Order Processing Time

5.1 Processing Timeline

After you place your order:

  • Payment verification: Typically completed within 1-2 hours
  • Order preparation: 1-5 business days depending on product availability
  • Dispatch: Products are handed to the courier after preparation

5.2 What Affects Processing Time

  • Order volume: Higher volume during holidays may extend processing
  • Product availability: All items must be in stock
  • Payment verification: Delays in payment confirmation
  • Weekends and holidays: Processing occurs on business days only (Monday-Friday)

5.3 Order Cut-Off Times

Orders placed:

  • Before 2:00 PM (Bulgarian time) on business days: May be processed the same day
  • After 2:00 PM or on weekends: Processing begins the next business day

5.4 Pre-Order Items

Products marked as “Out of Stock” or “Pre-Order”:

  • Processing begins when the product becomes available
  • You will be notified when your order is ready to ship
  • Shipping timeline starts after the product is in stock

6. Delivery Time

6.1 Estimated Delivery Times

These are estimates after the order is dispatched (not including processing time):

Bulgaria:

  • Major cities (Sofia, Plovdiv, Varna, Burgas): 1-3 business days
  • Other cities and towns: 2-4 business days
  • Remote areas: 3-5 business days

European Union:

  • Western Europe (Germany, France, Netherlands, Austria, Belgium): 5-10 business days
  • Southern Europe (Italy, Spain, Greece, Portugal): 6-12 business days
  • Northern Europe (Sweden, Denmark, Finland): 7-12 business days
  • Central/Eastern Europe (Poland, Czech Republic, Hungary, Romania): 5-10 business days
  • Baltic States (Estonia, Latvia, Lithuania): 6-10 business days

Important Notes:

  • These are estimated delivery times, not guarantees
  • Delivery times may vary due to customs, local courier schedules, and unforeseen circumstances
  • We recommend adding 2-3 extra days as buffer time for important dates

6.2 Factors That May Delay Delivery

  • Customs clearance (even within EU, random checks may occur)
  • Public holidays in the destination country
  • Extreme weather conditions
  • Courier operational issues
  • Incorrect or incomplete address information
  • Recipient unavailability for delivery attempts

6.3 Delivery Times Calculator

An estimated delivery date is displayed at checkout based on your location and current processing volume.

7. Order Tracking

7.1 Tracking Information

After your order is dispatched, you will receive:

  • Shipping confirmation email with tracking number
  • Courier name (Speedy or Direx)
  • Link to tracking page
  • Estimated delivery date

7.2 How to Track Your Order

Via Email Link:

  • Click the tracking link in your shipping confirmation email

Via Courier Website:

Via Your Account:

  • Log in to your WittySprout account
  • View order details and tracking information

7.3 Tracking Updates

Tracking information is updated:

  • When the package leaves our facility
  • At major courier hubs
  • Out for delivery
  • Delivered

Note: Tracking may not update immediately. Allow 24 hours after dispatch for the first tracking scan.

8. Delivery Process

8.1 Delivery Attempts

Couriers typically make:

  • 1st attempt: At the address you provided
  • 2nd attempt: If first attempt fails (next business day)
  • Notification: You will receive a delivery notification

8.2 Failed Delivery

If delivery cannot be completed:

  • You will receive a notification with instructions
  • Package may be held at a local courier office
  • You can arrange redelivery or collection
  • Packages are typically held for 7-10 days

8.3 Signature Requirement

For security:

  • An adult signature (18+) is required upon delivery
  • The recipient must present ID if requested by the courier
  • Delivery cannot be left unattended

8.4 Delivery to Alternative Address

  • During checkout, you can specify a different delivery address
  • Ensure someone is available to receive the package
  • Delivery to neighbors or safe places is not permitted without explicit courier notification procedures

9. Customs and Import Duties

9.1 Within European Union

  • No customs duties apply for EU deliveries
  • VAT is included in the price you pay
  • No additional charges upon delivery

9.2 Future Non-EU Deliveries (if applicable)

If we expand to non-EU countries:

  • Customs duties and import taxes may apply
  • These are the responsibility of the recipient
  • Packages may be delayed at customs
  • You will be contacted by customs authorities if payment is required

10. Shipping Issues and Support

10.1 Incorrect Address

If you provided an incorrect shipping address:

  • Contact us immediately at heretohelp@wittysprout.eu
  • We may be able to update the address before dispatch
  • After dispatch, we will work with the courier to redirect the package (fees may apply)
  • You are responsible for additional shipping costs if the package must be resent

10.2 Lost or Damaged Packages

Lost in Transit: If your package does not arrive:

  1. Contact us at heretohelp@wittysprout.eu with your order number
  2. We will investigate with the courier
  3. If confirmed lost, we will send a replacement or provide a full refund

Damaged in Transit: If your package arrives damaged:

  1. Inspect the package immediately upon delivery
  2. Take photos of the packaging and product
  3. Contact us within 48 hours at heretohelp@wittysprout.eu
  4. We will arrange return and send a replacement or refund

10.3 Non-Delivery After Multiple Attempts

If the courier cannot deliver after multiple attempts:

  • Contact us at heretohelp@wittysprout.eu
  • We will help you arrange collection from a courier office
  • Or schedule a new delivery attempt
  • Uncollected packages may be returned to us after 7-10 days

10.4 Delayed Deliveries

If your order is delayed beyond the estimated delivery time:

  • Check tracking information for updates
  • Contact the courier directly using your tracking number
  • Email us at heretohelp@wittysprout.eu if the issue persists
  • We will investigate and provide updates within 24 hours

11. Order Modifications and Cancellations

11.1 Before Dispatch

If you need to modify or cancel your order:

  • Contact us immediately at heretohelp@wittysprout.eu
  • Include your order number
  • We will accommodate your request if the order has not yet been dispatched

11.2 After Dispatch

Once an order is dispatched:

  • It cannot be modified or cancelled
  • You may return the order after delivery using our Return and Refund Policy
  • Standard 14-day return period applies

12. Delivery Notifications

12.1 Email Notifications

You will receive emails at each stage:

  • Order confirmation (payment received)
  • Order processing (being prepared)
  • Order dispatched (with tracking information)
  • Out for delivery (from courier, if available)
  • Delivered (confirmation)

12.2 SMS Notifications (Courier Dependent)

Some couriers may send SMS notifications:

  • On the day of delivery
  • If delivery attempt fails
  • With instructions for redelivery or collection

Ensure your phone number is correct during checkout.

13. Packaging

13.1 Our Packaging Standards

We package all orders with care:

  • Sturdy corrugated cardboard boxes
  • Protective materials to prevent damage
  • Eco-friendly packaging materials when possible
  • Clear labeling with handling instructions

13.2 Sustainability

We are committed to reducing environmental impact:

  • Minimal packaging without compromising protection
  • Recyclable materials
  • No unnecessary plastic when possible

14. Special Delivery Requests

14.1 Gift Wrapping

We currently do not offer gift wrapping services.

14.2 Gift Messages

You can include a personal message during checkout. We will print and include it with your order.

14.3 Delivery to Multiple Addresses

To send products to different addresses:

  • Place separate orders for each address
  • Each order will be processed and shipped independently

14.4 Urgent Deliveries

For urgent orders:

  • Contact us at hello@wittysprout.eu before placing your order
  • We will confirm if expedited processing is possible
  • Additional fees may apply
  • We cannot guarantee specific delivery dates

15. Business Days and Holidays

15.1 Business Days

  • Processing and dispatch: Monday to Friday
  • Weekend orders: Processing begins on Monday
  • Public holidays: No processing or dispatch

15.2 Bulgarian Public Holidays (No Processing)

Orders placed on or before these dates may experience delays:

  • New Year’s Day (January 1)
  • Liberation Day (March 3)
  • Easter (varies)
  • Labour Day (May 1)
  • St. George’s Day (May 6)
  • Education and Culture Day (May 24)
  • Unification Day (September 6)
  • Independence Day (September 22)
  • Christmas (December 24-26)

We recommend placing orders well in advance of holidays.

16. Contact Us

For shipping questions or support:

Email: heretohelp@wittysprout.eu
 Alternative: hello@wittysprout.eu
 Company: CAMPE EOOD
 Address: zh.k. Lyulin, bl. 711, fl. 6, ap. 36, Sofia 1324, Bulgaria

Response Time: We aim to respond within 24 hours during business days.

17. Policy Updates

This Shipping and Delivery Policy may be updated periodically. Changes will be posted on our Website with an updated date.

Our Commitment

We are committed to delivering your WittySprout educational products safely and efficiently. If you experience any issues with shipping or delivery, please don’t hesitate to contact us—we’re here to help!