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Terms and Conditions

Last Updated: October 9, 2026

1. General Information

These Terms and Conditions (“Terms”) govern your use of the wittysprout.eu website (the “Website”) and the purchase of products from WittySprout.

Seller Information:

  • Company Name: CAMPE EOOD
  • Registration Number: 202887962 (Bulgaria)
  • VAT Number: BG202887962
  • Registered Office: zh.k. Lyulin, bl. 711, fl. 6, ap. 36, Sofia 1324, Bulgaria
  • Contact Email: hello@wittysprout.eu
  • Customer Support: heretohelp@wittysprout.eu
  • Managing Director: Iliyana Tsvetanova Tsekova

By placing an order on our Website, you agree to these Terms. Please read them carefully before making a purchase.

2. Definitions

  • “We”, “Us”, “Our”: CAMPE EOOD, operating as WittySprout
  • “You”, “Your”, “Customer”: The person or entity placing an order
  • “Products”: Educational magnetic activity sets offered for sale on the Website
  • “Order”: Your purchase request submitted through our Website
  • “Contract”: The legally binding agreement formed when we accept your order

3. Products and Services

3.1 Product Information

We make every effort to display our products as accurately as possible. However:

  • Colors may vary slightly due to screen settings
  • Product descriptions are based on information available at the time of publication
  • We reserve the right to correct any errors in product descriptions or pricing

3.2 Product Availability

  • Products marked as “Out of Stock” cannot be purchased immediately
  • You may subscribe to “Back in Stock” notifications by providing your email address
  • Subscribing does not guarantee product availability or reserve a product
  • We will notify you when products become available, but cannot guarantee continued availability

3.3 Age Recommendations

Our products are designed for children according to Montessori educational methods. Age recommendations are guidelines only. Adult supervision is recommended.

4. Ordering Process

4.1 Placing an Order

  1. Select your desired products and add them to your shopping cart
  2. Proceed to checkout and provide required information
  3. Review your order details carefully
  4. Select payment method and complete payment
  5. You will receive an order confirmation email

4.2 Order Acceptance

  • Your order constitutes an offer to purchase
  • We reserve the right to accept or decline any order
  • A contract is formed when we send you an order confirmation email
  • We may decline orders due to: pricing errors, product unavailability, suspected fraud, or delivery restrictions

4.3 Order Confirmation

After placing an order, you will receive:

  1. Immediate confirmation that we received your order
  2. Order confirmation email once we accept your order (typically within 24-48 hours)

4.4 Guest Checkout

You may complete purchases without creating an account. However, creating an account allows you to:

  • Track your order history
  • Save shipping addresses
  • Receive faster customer support

5. Prices and Payment

5.1 Pricing

  • All prices are displayed in Euro (EUR)
  • Prices include Bulgarian VAT at 20% where applicable
  • For EU customers, VAT is included in the price
  • Prices do not include shipping costs unless explicitly stated
  • We reserve the right to change prices at any time, but price changes will not affect confirmed orders

5.2 Payment Methods

We accept payment via:

  • Credit/Debit Cards: Visa, Mastercard processed securely through FiBank
  • All payments are processed in EUR

5.3 Payment Processing

  • Payment must be received before order processing begins
  • Card payments are processed through FiBank’s secure payment gateway
  • We do not store complete credit card details on our servers
  • You authorize us to charge your payment method for the total amount

5.4 Payment Security

Your payment information is processed securely through FiBank, which complies with PCI DSS standards.

5.5 Failed Payments

If payment fails:

  • You will be notified immediately
  • Your order will not be processed
  • You may attempt payment again or contact customer support

5.6 Invoices

  • Electronic invoices are provided in accordance with Bulgarian law (Ordinance H-18)
  • Invoices are sent to your email address after payment confirmation
  • For businesses requiring VAT invoices, please provide your VAT number during checkout

6. Shipping and Delivery

6.1 Shipping Destinations

We currently ship to:

  • Bulgaria
  • European Union member states
  • Other countries may be added; please check at checkout

6.2 Shipping Methods

We use the following courier services:

  • Speedy: For domestic and international shipments
  • Direx: For domestic and international shipments

6.3 Shipping Costs

  • Shipping costs are calculated automatically at checkout
  • Costs depend on: destination, package weight, and dimensions
  • Shipping costs are displayed before you complete your purchase
  • We do not offer free shipping unless explicitly stated in a promotion

6.4 Processing Time

Orders are typically processed within [1-5 business days]. Processing time does not include shipping time.

6.5 Delivery Time

  • Bulgaria: [2-5 business days] after dispatch
  • EU Countries: [5-15 business days] after dispatch
  • Delivery times are estimates and not guaranteed
  • Delays may occur due to customs, courier issues, or unforeseen circumstances

6.6 Tracking

You will receive:

  • Shipping confirmation email when your order is dispatched
  • Tracking number to monitor your delivery
  • Courier contact information

6.7 Delivery Issues

If you experience delivery problems:

  • Contact us at heretohelp@wittysprout.eu
  • Provide your order number and tracking information
  • We will work with the courier to resolve the issue

6.8 Failed Delivery

If delivery fails due to:

  • Incorrect address provided by you
  • Multiple failed delivery attempts
  • Refusal to accept delivery

You may be responsible for return shipping costs.

7. Risk and Title

  • Risk passes to you upon delivery to your specified address
  • Title (ownership) passes upon payment confirmation
  • You are responsible for inspecting products upon delivery

8. Returns and Refunds

Please refer to our separate Return and Refund Policy for detailed information.

Summary of Your Rights:

  • 14-day cooling-off period (EU Consumer Rights Directive 2011/83/EU)
  • Right to return products in original condition
  • Full refund of product price and original shipping costs
  • Return shipping costs covered by WittySprout

Refunds for Card Payments:

Where a refund is due for an order paid by debit or credit card, the refund will be made by a card transaction (refund) to the same card used for the original payment. Refunds cannot be made in cash, by bank transfer or to a different card. We will initiate the refund without undue delay and no later than 14 days from the day we are informed of your decision to withdraw from the contract. We may withhold the refund until we have received the returned goods or you have supplied proof of having sent them back, whichever is earlier. The time it takes for the amount to appear on your account depends on your card issuer.

9. Warranties and Liability

9.1 Product Warranties

  • Products are suitable for their intended purpose
  • Products comply with EU safety standards and regulations
  • Products match the descriptions provided on our Website

9.2 Limitation of Liability

To the maximum extent permitted by law:

  • We are liable for damages caused by intentional misconduct or gross negligence
  • We are not liable for indirect, consequential, or incidental damages
  • Our total liability is limited to the purchase price of the product

9.3 Consumer Rights

Nothing in these Terms limits your statutory consumer rights under EU or Bulgarian law.

10. Intellectual Property

10.1 Trademarks and Content

  • All content on this Website is owned by or licensed to CAMPE EOOD
  • “WittySprout” and our logo are trademarks of CAMPE EOOD
  • Product designs, images, and descriptions are protected by copyright

10.2 Restrictions

You may not:

  • Reproduce our content without written permission
  • Use our trademarks without authorization
  • Copy, distribute, or modify our product designs

10.3 User-Generated Content

If you submit reviews or feedback:

  • You grant us a license to use, reproduce, and display your content
  • You confirm that your content does not infringe third-party rights
  • We reserve the right to remove inappropriate content

11. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Bulgaria and the European Union.

12.2 Jurisdiction

Disputes will be resolved in Bulgarian courts, except where EU consumer protection law grants you the right to bring proceedings in your country of residence.

12.3 EU Online Dispute Resolution

EU customers can access the European Commission’s Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

12.4 Amicable Resolution

We encourage you to contact us first at heretohelp@wittysprout.eu to resolve any disputes amicably.

13. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government restrictions
  • Strikes or labor disputes
  • Pandemic or epidemic
  • Courier or supplier failures

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Return Policy, constitute the entire agreement between you and WittySprout.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on the Website. Continued use of the Website after changes constitutes acceptance of the modified Terms.

Orders placed before changes take effect will be governed by the Terms in effect at the time of order.

17. Language

These Terms are provided in English. In case of conflict between English and translated versions, the English version prevails.

18. Contact Information

For questions about these Terms:

Email: hello@wittysprout.eu
Customer Support: heretohelp@wittysprout.eu
Company: CAMPE EOOD
Address: zh.k. Lyulin, bl. 711, fl. 6, ap. 36, Sofia 1324, Bulgaria
Registration Number: 202887962
VAT Number: BG202887962

19. Business Customer Terms

If you are purchasing as a business:

  • You confirm authority to bind your organization
  • Different warranty terms may apply
  • You waive certain consumer protection rights available to individuals
  • Invoice payment terms may be available upon request

20. Promotional Codes and Discounts

  • Promotional codes are subject to specific terms and expiration dates
  • Codes cannot be combined unless explicitly stated
  • We reserve the right to cancel codes at any time
  • Codes are not transferable and have no cash value

21. Environmental Commitment

Our products are made from eco-friendly materials. We encourage responsible disposal and recycling.

Acknowledgment: By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.